Front Office Operations and Management

This course provides comprehensive training in front office operations within the hospitality industry. Students will gain both theoretical knowledge and practical skills required to perform front office duties efficiently in hotels, resorts, and other lodging establishments.

The course covers key areas such as guest reservations, check-in/check-out procedures, telephone handling, guest relations, complaint management, room allocation, cashiering, and coordination with other departments. Emphasis is placed on professionalism, communication skills, grooming standards, and the use of modern hotel management systems (PMS).

Through simulated role plays, case studies, and hands-on practice, students will develop the ability to deliver exceptional guest service and manage front office functions with confidence and competence.