Hospitality English
About Course
This course is specially designed for students and professionals in the hospitality industry who wish to improve their English communication skills in real-world hotel and tourism settings. From front desk interactions to restaurant service and guest relations, Hospitality English focuses on the specific vocabulary, phrases, and polite expressions commonly used in hotels, resorts, and customer service environments.
Learners will practice speaking, listening, reading, and writing in English through situational dialogues, role-plays, and industry-relevant scenarios. By the end of the course, students will be confident in handling guest inquiries, offering services, responding to complaints, and maintaining professional conversations in a hospitality setting.
Course Content
Chapter 1: Pre-test Speaking and Conversation
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Greeting Guests in Hospitality
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Greeting Activity: Dialogue
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Self Introduction in Hospitality
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Self-Introduction Activity: Scenarios
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Group Activity: Self-Introduction Practice
Chapter 2: Hotel Facility and Vocabulary 1
Chapter 3: Hotel Facility and Vocabulary 2
Chapter 4: Greeting and Explaining Facilities in Hotel
Chapter 5: Telephone Dealing
Chapter 6: Describing Travel Information
Chapter 7: Problem Solving
Final Chapter (9-14): More Interactive Dialogue
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