Course Content
Chapter 1: Hospitality Industry
Learning Objectives Define hospitality management and its core principles Identify the main sectors within the hospitality industry Understand the nature of hospitality as a service Explain the role of a manager in hospitality Recognize career paths and the importance of practical employment
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Introduction
Hospitality Industry Overview
Nature of Hospitality
Manager’s Role in Hospitality Industry
Why Study Hospitality Management Diploma
Planning a Career
Employment as an Important Part of Education
Getting a Job
Employment at Graduation
Real Nepal Hospitality Example
Key Terms and Summary
Quiz 1
Chapter 2: Definitions of Tourism
Learning Objectives Define tourism and its basic components Describe the evolution of tourism from ancient times to today Differentiate between different types of tourism Explain the economic and social importance of tourism Analyze the positive and negative impacts of tourism
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Introduction
00:00
Evolution and Development of Tourism
Types of Tourism
Importance of Tourism
Impact of Tourism
Key Terms and Chapter Summary
Quiz 2
Chapter 3: Meaning of Visitors, Tourists and Excursionists
Learning Objectives Differentiate between a visitor, a tourist, and an excursionist Understand different types of tourists and travelers Explain the primary motivations for why people travel Classify travelers based on their purpose and behavior
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Concept and Meaning of Visitors, Tourism, and Excursionists
Types of Tourist
Why Do People Travel
Types of Travelers
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 3
Chapter 4: Lodging – Meeting Guest Needs
Learning Objectives Trace the historical evolution of lodging from ancient times to modern hotels Identify and describe different types of hotel properties Explain how classification systems help guests choose accommodations Understand how lodging in Nepal has evolved to meet diverse guest needs
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Evolution of Lodging
Classification of Hotel Properties
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 4
Chapter 5: Guest Room
Learning Objectives Identify and describe the different types of hotel rooms Explain the standard placement of guest supplies and amenities in a room Understand the various statuses a guest room can have during daily operations Recognize how room types and amenities cater to different guest needs
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Types of Rooms
Placement of Guest Supplies and Amenities
Guest Room Status
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 5
Chapter 6: Hotel and Lodging Operations
Learning Objectives Identify the major functional departments in a hotel Explain the roles and responsibilities of each operational department Understand how different departments work together to serve guests Recognize the structure of hotel operations in a Nepali context
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Major Functional Departments
Operational Departments
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 6
Protected: Travel and Tourism

Back to: Guest Room Status

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Guest Room Status
Housekeeping and the front desk use specific terms to communicate the status of each room. This is crucial for ensuring that rooms are assigned correctly and that guests are never sent to a dirty or unavailable room. These statuses are often tracked in a software system.

  • Occupied: A guest is currently staying in the room.

  • Vacant: The room is empty and no guest is currently staying there.

  • On-Change (or Dirty): The guest has checked out, and the room is now dirty and waiting to be cleaned by housekeeping.

  • Clean and Ready for Inspection: The room has been cleaned and is waiting for a supervisor to check it.

  • Inspected (or Clean and Available): The room has been cleaned, inspected, and is ready for a new guest to check in.

  • Out-of-Order (OOO): The room cannot be assigned to a guest because it needs maintenance, such as a broken air conditioner, a leaking tap, or repainting. These rooms do not earn revenue until fixed.

  • Out-of-Service (OOS): Similar to OOO, but often used for rooms taken out of inventory for deep cleaning, renovation, or to be used by staff. It is also not available for sale.

  • Do Not Disturb (DND): The guest has placed this sign on the door, indicating they do not wish to be disturbed by housekeeping or other staff. Housekeeping will skip this room and return later.

  • Sleep-out: A rarely used status indicating the room is occupied, but the bed has not been used. This could happen if a guest checked in but did not sleep in the room for some reason.

  • Skipped: The room was occupied, but housekeeping could not enter to clean it because of a DND sign or because the guest requested not to be serviced at that time.

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Specialized hospitality training for front office, housekeeping, and language skills development.