Course Content
Chapter 1: Hospitality Industry
Learning Objectives Define hospitality management and its core principles Identify the main sectors within the hospitality industry Understand the nature of hospitality as a service Explain the role of a manager in hospitality Recognize career paths and the importance of practical employment
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Introduction
Hospitality Industry Overview
Nature of Hospitality
Manager’s Role in Hospitality Industry
Why Study Hospitality Management Diploma
Planning a Career
Employment as an Important Part of Education
Getting a Job
Employment at Graduation
Real Nepal Hospitality Example
Key Terms and Summary
Quiz 1
Chapter 2: Definitions of Tourism
Learning Objectives Define tourism and its basic components Describe the evolution of tourism from ancient times to today Differentiate between different types of tourism Explain the economic and social importance of tourism Analyze the positive and negative impacts of tourism
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Introduction
00:00
Evolution and Development of Tourism
Types of Tourism
Importance of Tourism
Impact of Tourism
Key Terms and Chapter Summary
Quiz 2
Chapter 3: Meaning of Visitors, Tourists and Excursionists
Learning Objectives Differentiate between a visitor, a tourist, and an excursionist Understand different types of tourists and travelers Explain the primary motivations for why people travel Classify travelers based on their purpose and behavior
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Concept and Meaning of Visitors, Tourism, and Excursionists
Types of Tourist
Why Do People Travel
Types of Travelers
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 3
Chapter 4: Lodging – Meeting Guest Needs
Learning Objectives Trace the historical evolution of lodging from ancient times to modern hotels Identify and describe different types of hotel properties Explain how classification systems help guests choose accommodations Understand how lodging in Nepal has evolved to meet diverse guest needs
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Evolution of Lodging
Classification of Hotel Properties
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 4
Chapter 5: Guest Room
Learning Objectives Identify and describe the different types of hotel rooms Explain the standard placement of guest supplies and amenities in a room Understand the various statuses a guest room can have during daily operations Recognize how room types and amenities cater to different guest needs
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Types of Rooms
Placement of Guest Supplies and Amenities
Guest Room Status
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 5
Chapter 6: Hotel and Lodging Operations
Learning Objectives Identify the major functional departments in a hotel Explain the roles and responsibilities of each operational department Understand how different departments work together to serve guests Recognize the structure of hotel operations in a Nepali context
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Major Functional Departments
Operational Departments
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 6
Protected: Travel and Tourism

Back to: Placement of Guest Supplies and Amenities

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Placement of Guest Supplies and Amenities
To ensure a consistent and high-quality guest experience, hotels have standard procedures for where to place items in the room. This makes it easy for guests to find what they need and creates a sense of order and care. In Nepal, you will often find local products used as amenities, which adds a special touch.

 

  • Bedroom Area:

    • Bed: Made with clean, crisp linen. In Nepal, you might find a traditional Dhaka topi (cap) or a small thank you card placed on the pillow as a welcome gesture.

    • Bedside Table: Telephone, alarm clock, notepad and pen, a small torchlight (important in places with potential power cuts), and a local welcome drink menu.

    • Desk/Table: Hotel information folder, Wi-Fi password card, local tourist information, and a lamp.

    • Wardrobe/Drawers: Spare pillows and blankets, clothes hangers, laundry bags and price list, and a safe for valuables.

 

  • Bathroom Area:

    • Vanity: Neatly arranged towels (bath towel, hand towel), face cloths, a bath mat. Toiletries like shampoo, conditioner, body lotion, and soap. In a Nepali hotel, these might be locally made herbal products.

    • Shower/Bath Area: Dispensers with soap and shampoo, or individual bottles. A sign encouraging guests to conserve water, which is a common and responsible practice in Nepal.

 

  • General Areas:

    • Waste Baskets: Placed in both the bedroom and bathroom.

    • Luggage Rack: A stand to place suitcases on, so guests don’t have to put them on the floor or bed.

    • Curtains: Clean and hanging straight, with easy-to-use pulls.

    • Complimentary Items: In some hotels, a small complimentary item like a local sweet (e.g., a piece of yomari or a local candy) or a small packet of tea might be left for the guest.

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