Course Content
Chapter 1: Hospitality Industry
Learning Objectives Define hospitality management and its core principles Identify the main sectors within the hospitality industry Understand the nature of hospitality as a service Explain the role of a manager in hospitality Recognize career paths and the importance of practical employment
0/12
Introduction
Hospitality Industry Overview
Nature of Hospitality
Manager’s Role in Hospitality Industry
Why Study Hospitality Management Diploma
Planning a Career
Employment as an Important Part of Education
Getting a Job
Employment at Graduation
Real Nepal Hospitality Example
Key Terms and Summary
Quiz 1
Chapter 2: Definitions of Tourism
Learning Objectives Define tourism and its basic components Describe the evolution of tourism from ancient times to today Differentiate between different types of tourism Explain the economic and social importance of tourism Analyze the positive and negative impacts of tourism
0/7
Introduction
00:00
Evolution and Development of Tourism
Types of Tourism
Importance of Tourism
Impact of Tourism
Key Terms and Chapter Summary
Quiz 2
Chapter 3: Meaning of Visitors, Tourists and Excursionists
Learning Objectives Differentiate between a visitor, a tourist, and an excursionist Understand different types of tourists and travelers Explain the primary motivations for why people travel Classify travelers based on their purpose and behavior
0/7
Concept and Meaning of Visitors, Tourism, and Excursionists
Types of Tourist
Why Do People Travel
Types of Travelers
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 3
Chapter 4: Lodging – Meeting Guest Needs
Learning Objectives Trace the historical evolution of lodging from ancient times to modern hotels Identify and describe different types of hotel properties Explain how classification systems help guests choose accommodations Understand how lodging in Nepal has evolved to meet diverse guest needs
0/5
Evolution of Lodging
Classification of Hotel Properties
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 4
Chapter 5: Guest Room
Learning Objectives Identify and describe the different types of hotel rooms Explain the standard placement of guest supplies and amenities in a room Understand the various statuses a guest room can have during daily operations Recognize how room types and amenities cater to different guest needs
0/6
Types of Rooms
Placement of Guest Supplies and Amenities
Guest Room Status
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 5
Chapter 6: Hotel and Lodging Operations
Learning Objectives Identify the major functional departments in a hotel Explain the roles and responsibilities of each operational department Understand how different departments work together to serve guests Recognize the structure of hotel operations in a Nepali context
0/5
Major Functional Departments
Operational Departments
Real Nepal Hospitality Example
Key Terms and Chapter Summary
Quiz 6
Protected: Travel and Tourism

Back to: Nature of Hospitality

0

The nature of hospitality is unique because you are selling an experience, not just a physical product. The atmosphere and the service are just as important as the food or the room. Hospitality is intangible, meaning you can’t touch it before you buy it, and it is perishable—if a hotel room goes unsold for a night, that revenue is lost forever.

  • Intangibility: Guests form an opinion based on their feelings and interactions.

  • Perishability: An empty hotel room or an unsold seat on a mountain flight is lost income.

  • Inseparability: The service is produced and consumed at the same time. The guest is part of the experience.

  • Variability: The service depends on who provides it and when. A Nepali guide might give a different experience on a rainy day compared to a sunny one.

Previous
Next
learnWithEkta

Specialized hospitality training for front office, housekeeping, and language skills development.